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Terms of Service

Effective Date: October 6, 2026 for new users; for existing customers, 30 days after we notify them

Welcome to SigBridge. These Terms of Service ("Terms") govern your access to and use of the website located at sigbridge.ai and all related services, products, and platforms provided by SigBridge, Inc. ("SigBridge," "we," "us," or "our"). By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use our services.

1. Acceptance of Terms

By creating an account, visiting the Site, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using our services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms, in which case "you" refers to that entity.

2. Description of Services

SigBridge plans, supplies, installs, and looks after workplace technology, and runs office services, for businesses and organizations. Our services may include, but are not limited to:

  • Planning and the free on-site assessment: a walkthrough of your space and a written plan showing what goes where and what it costs to lease or own.
  • Equipment and installation: internet gateways and firewalls, WiFi, network switches, security cameras with a video recorder in your building, door access, business desk phones, and power equipment, supplied and installed.
  • Ongoing care: monitoring, remote fixes, on-site help when needed, care for your computers (updates, backups, and monitoring), a Microsoft 365 security score, and help with cyber insurance applications.
  • Office services: a receptionist that answers your calls, customer records and scheduling, invoice follow-up, bookkeeping tools, your website and marketing, a staff knowledge base, and a private office assistant, each as a monthly subscription.

Written plans and orders. Equipment, installation, and ongoing services are provided under the written plan, estimate, or order you approve (an "Order"). An Order sets out what we supply and install, the price, the schedule, and whether you own or lease the equipment. Nothing is ordered until you approve it. If you have accepted the SigBridge Managed Services Agreement, that agreement and your Order govern the services they cover and control over these Terms where the two differ. These Terms govern your use of our website, the app and our demos.

Monitoring. Monitoring means watching the health of the equipment and systems we look after. Unless an Order says otherwise, we do not watch camera footage or respond to alarms, and we are not an insurer of your premises. Monitoring uses automated checks. Unless an Order says otherwise, we do not promise a response or repair time.

Your site. For on-site work, you agree to give us safe access to your premises on the agreed dates and to tell us about anything at the site that affects the work.

We reserve the right to modify, suspend, or discontinue any part of our services at any time, subject to any Order you have with us. Except as an Order provides, we shall not be liable to you or any third party for any modification, suspension, or discontinuation of our services.

3. User Accounts and Responsibilities

To access certain features of our services, you may be required to create an account. When creating an account, you agree to:

  • Provide accurate, current, and complete information during registration.
  • Maintain and promptly update your account information to keep it accurate and complete.
  • Maintain the security and confidentiality of your login credentials.
  • Accept responsibility for all activities that occur under your account.
  • Notify us immediately of any unauthorized use of your account or any other breach of security.

You are solely responsible for any activity that occurs through your account, whether or not authorized by you. We reserve the right to suspend or terminate your account if any information provided proves to be inaccurate, false, outdated, or incomplete.

4. SMS and Text Messaging

Certain SigBridge services include transactional SMS and text messaging capabilities sent on behalf of businesses that use our services ("Client Businesses") to their existing customers ("End Users"). By using SigBridge, Client Businesses acknowledge and agree to the following:

  • Message Types. SMS messages sent through SigBridge include transactional messages (call summaries following AI-answered phone calls, appointment confirmations and reminders, invoice and payment reminders, and service follow-ups) as well as promotional messages sent only to users who have provided express consent. Promotional messages may include product information, demo invitations, and service offers. SigBridge does not send unsolicited messages to individuals who have not opted in.
  • Client Business Responsibility. Client Businesses are responsible for ensuring they have obtained proper consent from their End Users before enabling SMS features through SigBridge. By activating SMS capabilities, the Client Business represents and warrants that its End Users have consented to receive transactional text messages related to the services provided by the Client Business.
  • Caller-Initiated Communications. When an End User voluntarily calls a phone number operated by a Client Business through SigBridge, the End User's phone number is captured via caller ID. A single transactional follow-up text message (such as a call summary or appointment confirmation) may be sent to that number. The act of voluntarily calling the business constitutes consent to receive this transactional follow-up.
  • Opt-Out. End Users may opt out of receiving text messages at any time by replying STOP to any message received. Upon opting out, no further messages will be sent to that number. End Users may also reply HELP for assistance.
  • Message Frequency. Message frequency varies based on the services used by the Client Business. Typical usage is 1 to 5 messages per interaction (e.g., one call summary, one appointment reminder).
  • Message and Data Rates. Standard message and data rates from the End User's wireless carrier may apply to messages sent and received through SigBridge.
  • No Warranty of Delivery. SigBridge does not guarantee the delivery of any text message. Delivery is subject to the policies and technical capabilities of the End User's wireless carrier.
  • No Mobile Information Sharing. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SigBridge's Own Messages. When you enter a mobile number on our Site and check the text message box, SigBridge may text you what the box describes, such as the link to your receptionist demo and texts you ask for during a demo call. Message frequency varies, typically 1 to 5 messages per demo. You may reply STOP to opt out or HELP for assistance. Message and data rates may apply. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

4a. Collections and Billing Reminders

Client Businesses that enable our invoice follow-up service (Revenue Recovery) authorize SigBridge to send transactional billing reminder SMS messages to their existing customers with outstanding invoices. Client Businesses represent and warrant that:

  • They have a legitimate existing business relationship with each recipient.
  • Phone numbers were collected directly from customers during the original service engagement.
  • They have obtained proper consent for billing communications.

Messages are limited to a maximum of 3 reminders per invoice, sent no more frequently than once every 3 days, between 8:00 AM and 9:00 PM in the recipient's local timezone. End Users may opt out of billing reminder messages at any time by replying STOP to any message received. Standard message and data rates may apply.

5. Acceptable Use

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use our services in any way that violates any applicable federal, state, local, or international law or regulation.
  • Use our services to transmit any unsolicited or unauthorized advertising, promotional materials, spam, or any other form of solicitation.
  • Impersonate or attempt to impersonate SigBridge, a SigBridge employee, another user, or any other person or entity.
  • Engage in any conduct that restricts or inhibits anyone's use or enjoyment of our services, or which may harm SigBridge or users of the services.
  • Attempt to gain unauthorized access to, interfere with, damage, or disrupt any parts of our services, servers, or networks connected to our services.
  • Use any robot, spider, scraper, or other automated means to access our services for any purpose without our express written permission.
  • Introduce any viruses, trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
  • Reverse engineer, decompile, disassemble, or otherwise attempt to discover the source code or underlying algorithms of our services.

6. Intellectual Property

The SigBridge Site and services, including all content, features, functionality, software, designs, text, graphics, logos, icons, images, audio clips, and data compilations, are owned by SigBridge or its licensors and is protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

The SigBridge name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of SigBridge. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on our Site are the trademarks of their respective owners.

You keep ownership of your data and of equipment you buy under an Order. These Terms do not grant you any right, title, or interest in our services, content, or trademarks. Any feedback, suggestions, or ideas you provide to us regarding our services may be used by us without any obligation to compensate you.

7. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SigBridge, ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to or use of, or inability to access or use, our services.
  • Any conduct or content of any third party on our Site or services.
  • Any content obtained from our services.
  • Unauthorized access, use, or alteration of your transmissions or content.

IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF OUR SERVICES EXCEED THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.

8. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, SigBridge DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

SigBridge DOES NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY DEFECTS WILL BE CORRECTED. SigBridge DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF OUR SERVICES IN TERMS OF ACCURACY, RELIABILITY, OR OTHERWISE.

NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM SigBridge OR THROUGH OUR SERVICES SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

9. Indemnification

You agree to defend, indemnify, and hold harmless SigBridge, its affiliates, licensors, and service providers, and their respective officers, directors, employees, contractors, agents, licensors, suppliers, successors, and assigns from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

  • Your violation of these Terms.
  • Your use of our services, including but not limited to any data or content transmitted or received by you.
  • Your violation of any third-party rights, including without limitation any intellectual property, privacy, or proprietary rights.
  • Any claim that your use of our services caused damage to a third party.

This defense and indemnification obligation will survive the termination of these Terms and your use of our services.

10. Termination

We may suspend or end your access to the website, the app or a demo if you breach these Terms. Paid services are suspended or ended only as your agreement and Order provide. Upon termination, your right to use our services will immediately cease.

If you wish to terminate your account, you may do so by contacting us at [email protected]. Upon termination, we may retain certain information as required by law or for legitimate business purposes.

All provisions of these Terms which by their nature should survive termination shall survive, including without limitation ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms or our services shall be instituted exclusively in the federal or state courts located in the State of Connecticut. You waive any and all objections to the exercise of jurisdiction over you by such courts and to venue in such courts.

12. Dispute Resolution

Any dispute arising out of or relating to these Terms or our services shall first be attempted to be resolved through good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, either party may pursue resolution through binding arbitration administered in accordance with the rules of the American Arbitration Association, with the arbitration taking place in Connecticut, United States. The decision of the arbitrator shall be final and binding.

You agree that any dispute resolution proceedings will be conducted on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against SigBridge.

13. Changes to Terms

We will post changes to these Terms here with a new effective date and, for a material change, email our customers at least thirty (30) days before it takes effect.

By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new Terms, you must stop using our services.

14. Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published by us on our Site, and any Order you approve, constitute the entire agreement between you and SigBridge regarding your use of our services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties regarding the same.

16. Waiver

No waiver by SigBridge of any term or condition set out in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition. Any failure of SigBridge to assert a right or provision under these Terms shall not constitute a waiver of such right or provision.

17. Contact Information

If you have any questions about these Terms of Service, please contact us: